Tours Τerms & Conditions

Tours general information
All the details regarding each excursion (duration, price, schedule, etc.) can be found in the website’s menu.

Participation in a tour
Through our website the customer can complete a reservation for the tour that prefers by completing all the required fields with the appropriate information.
Participants must be over 18 years old or being accompanied by an adult.

Customer obligations
All participants must be at the departure point of the tour at least ten minutes before the departure time.
When a customer misses the trip due to his own delay or negligence he can not claim a refund or other compensation.
During the trip must comply with the rules/instructions of the tour attendant aimed at the safety of customers/passengers.

From our side there is no objection to the existence of a pet in the means of excursion, but this is possible only if
the boat or the minibus is used on a private basis. Otherwise the participation of a pet is prohibited as we can not
be aware of any objections from any passenger side.

Upon completion of the reservation, the customer is required to pay the total cost of the tour by using a debit, credit or prepaid card.
To make the payment, the customer is transferred to the safe environment of Alpha bank (see below).

Safe environment of Alpha Bank
All card payments are processed through Alpha Bank’s Alpha e-Commerce electronic payment platform and uses TLS 1.2 encryption
with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient,
which will be able to decode it using the appropriate key.

Cancellation / refund policy

Up to 2 days (48 hours) before departure
For cancellations, 100% of the money is refunded.
For changes to another available date, there is no charge.

From 48 to 24 hours before departure
If canceled, 50% of the money will be refunded.
For changes to another available date, there is no charge.

The last 24 hours before departure
If canceled, no refund will be given.
No changes can be made.

*In case of cancellation of the trip by us due to weather or other reason,
100% of the money is refunded.